Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | You have a returning customer! Thank you for such great customer service. I really appreciate all that you did to get me my frames in time for my art show this weekend. You have a returning customer. Thank you
Tennille A., | Good morning, I thought I'd let you know they arrived yesterday. They were well packed and arrived in perfect condition. They were exactly as I expected them to be and look great. Thank you very much for getting them out to me.
Siya, | Fabulous customer service and great products!
Mary-Anne C B., |